Terms & Policies

Teja Food Group (Echelon Foods brand) Terms and Conditions Agreement

This agreement was last modified on Oct 25, 2018.

Please read these Terms and Conditions completely. This Agreement documents the legally binding terms and conditions attached to the use of the site www.echelonfoods.com, www.echelonfoods.ca, www.theoriginalturducken.com and www.theoriginalturducken.ca. By using and accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not access or otherwise use the Web Site.

 

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express and Shop Pay. There is no surcharge for using your credit card to make purchases.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Your credit card will be billed upon shipment of your order.

 

Delivery Policy - US

All shipping is via FedEx or UPS. Shipping method is to be decided at check out.  Ground and Express pricing will be added prior to processing payment.

The estimated delivery time for Ground is approximately 3 - 8 business days from the first Monday from time of order. Please note that we only ship on Monday and Tuesday mornings due to the perishable nature of the product.

*Shipping available for US including Alaska and Hawaii

Delivery Policy - Canada

All shipping is via UPS. Shipping method is to be decided at check out. UPS Ground pricing will be calculated prior to processing payment.

The estimated delivery time for UPS Ground is approximately 3 - 8 business days from the time of order. Please note that for any UPS Ground shipments we only ship on Monday and Tuesday mornings due to the perishable nature of the product.

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Returns, Exchanges and Refunds Policy

We guarantee your satisfaction on every product we sell with a full refund.

Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must provide the description of the item before requesting a refund. Refunds include shipping and handling. Please contact us toll free at 1-877-462-3188 or email info@echelonfoods.com for assistance.

Complaints

Any complaints about items or sellers may be sent to our support team: info@echelonfoods.com or toll free 877-462-3188. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact as well.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Privacy Policy

This privacy policy discloses the privacy practices for www.echleonfoods.com . This privacy policy applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to or are a resident from Canada, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone (toll free) at 877-462-3188, email at info@echelonfoods.com, or mail at:

Teja Food Group
3048 - 9 Street SE
Calgary, AB Canada
T2G 3B9
Or Toll Free 877-462-3188